Effective Date: July 20, 2024
Introduction
Welcome to Joyroad, a brand owned by Tires Factory. This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed on our website, www.tiresfactory.com. By placing an order with us, you agree to the terms set forth in this policy.
Order Processing
Order Confirmation
- Upon placing an order, you will receive an email confirmation detailing the products ordered and the estimated shipping time.
- Orders are processed during our business hours: Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time).
Order Processing Time
- Orders are typically processed within 3-5 business days after payment is confirmed.
- Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.
Shipping Methods and Delivery Times
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Delivery within 15-20 business days.
- Express Shipping: Delivery within 7-10 business days.
- Freight Shipping: For bulk orders, delivery time will be communicated based on the shipping destination and volume of the order.
Delivery Times
- Delivery times are estimated and may vary depending on the destination and shipping method selected.
- Please note that delivery times do not include order processing time.
Shipping Rates
Shipping rates are calculated based on the size, weight, and destination of the order. The shipping cost will be displayed at checkout before you finalize your order.
International Shipping
We ship to the following regions:
- Europe
- Canada
Customs, Duties, and Taxes
- Orders shipped internationally may be subject to customs duties, taxes, and fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the shipping cost.
- Please check with your local customs office for more information on potential charges.
Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.
- You can also track your order by logging into your account on our website and viewing your order history.
Shipping Issues
Delayed Shipments
- We strive to meet our estimated delivery times, but delays may occur due to factors beyond our control (e.g., customs processing, weather conditions).
- If your order is delayed, please contact our customer service team at manager@tiresfactory.com for assistance.
Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us immediately at manager@tiresfactory.com.
- We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement order.
Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Joyroad Tires Factory
Email: manager@tiresfactory.com
Website: www.tiresfactory.com
By placing an order with us, you acknowledge that you have read and understand this Shipping Policy and agree to its terms. Thank you for choosing Joyroad!