Return and Refund Policy

Introduction

At Joyroad (www.tiresfactory.com), we are committed to providing high-quality products and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions under which we accept returns and process refunds. Please read this policy carefully to understand your rights and our obligations.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• The return must be initiated within 30 days of receipt of the product.
• Proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items

The following items are non-returnable:

• Products that have been used or damaged by the customer.
• Products not purchased directly from Joyroad (e.g., third-party retailers).
• Custom or special order products.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at manager@tiresfactory.com with your order details and the reason for the return.
2. Receive Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.
3. Ship the Product: Securely pack the product in its original packaging and include the proof of purchase and RAN. Ship the product to the address provided by our customer service team.

Shipping Costs

• Customers are responsible for paying the shipping costs for returning an item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Products with obvious signs of use.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at manager@tiresfactory.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at manager@tiresfactory.com with your order details and the reason for the exchange.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Name: Shirley
• Email: manager@tiresfactory.com
• Website: www.tiresfactory.com

Thank you for choosing Joyroad. We are committed to providing top-quality products and excellent customer service.